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Are Online Hotel Booking Sites a Scam?

National Geographic, May 11

National Geographic Traveler Editor at Large Christopher Elliott is the magazine’s consumer advocate and ombudsman. Over the past 15 years he has helped countless readers fix their trips.

Here’s his latest advice:

Reader Question: Do hotels really set aside the worst rooms for people who book through an online agency such as Priceline?

My Answer: Some frequent travelers believe so, and I’ve spoken with a few hotel employees who admit to saving their closet-size “Priceline rooms” for guests who book discount accommodations online. But it’s not a widespread practice, and it violates the hotel’s contract with booking sites.

 


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